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Terms and Conditions

 

Below, we explain the conditions to regulate the hiring of the children care services through Nanny Menorca, property of María del Mar Vidal Gomila.


The supplier of the services contracted by the User/Client is María del Mar Vidal Gomila, with registered office at c/ Son Perruquet 42, lower left, 07710 Sant Lluis, Menorca N.I.F. 41506909M, with customer service telephone (+34) 636 51 77 16, hereinafter the "Provider". The User/Client is responsible for the veracity of the personal data provided to the Provider.

1. HIRING PROCEDURE

Customers who want to hire a service must first fill out a form indicating days, times, number of children and ages, address where the service will be performed and profile of the caregiver they need. They will also record personal data that will be collected by a file according to our Privacy Policy. The User/Client, in order to access the services offered by the Provider, must pay a minimum amount of 50% of the total service and a maximum of 100% at the time of making the reservation, as an advance. In the event that the advance is less than 100%, the remaining amount will be paid no later than 48 hours after the end of the service. The service will only be understood as "CONTRACTED" and therefore confirmed by the User/Client, once the latter has carried out these two mandatory actions:

1. Made the advance payment
2. Accepted the Terms and Conditions.

2. DESCRIPTION OF THE SERVICE

The Provider has workers (hereinafter, "Babysitters") legally hired by the company. The Provider will send a Babysitter to perform care services for a maximum of 3 (three) children at the address specified by the User/Client. The days and hours in which the service will be performed will be agreed before the performance of the first service. If they wish to make changes to the agreed days and times, the User/Client undertakes to notify the Provider at least 4 (four) hours in advance. Also, due to a matter of staff availability, the Provider does not guarantee that such changes can be made. If, by any reason,, at the end of the service, the number of days and hours agreed upon have been modified, the final price to be settled will be adapted to the hours finally provided. (more information in Section 5. MODIFICATION OF THE QUANTITY OF SERVICE HOURS AGREED)

The Provider undertakes that the Babysitter is legally contracted and insured by the company Canguro Menorca, in accordance with Spanish labor legislation. The Provider also agrees that the Babysitter is selected and trained to carry out her work, and that the Babysitter knows the company's regulations regarding behavior and good practices during her work. Likewise, the Provider is not responsible if the Babysitter agrees to perform tasks other than her obligation to care for children (example: cleaning the house). If, by any reason, the User/Client wishes to change the Babysitter, or if the Babysitter is unable to continue for personal, health or any other reason, the Provider agrees to send another Babysitter with the same profile as a replacement, at no cost. economic added for the User/Client (more information in Section 8. SATISFACTION GUARANTEE)

3. ASSISTANCE DURING THE SERVICE

For any information about the service, the User/Client will have the Provider's customer service telephone number which is +34 636 51 77 16 or via email to the e-mail address info@canguromenorca.com.

4. RIGHT OF WITHDRAWAL, CANCELLATION AND REFUND POLICY

The User/Client will have a period of up to 48 (forty eight) hours before the start of the first service to cancel it. In this case, the Provider will return to the User/Client the amount paid as an "advance" in full. If the notice is less than 48 (forty eight) hours before the first service, the Provider will not be obliged to return the money in advance.

5. MODIFICATION OF THE QUANTITY OF SERVICE HOURS AGREED

The User/Client and the Provider previously agree to the service a number of hours of service distributed over various days and times. If at the end of the service, the User/Client uses a number of hours different from that agreed in the prior agreement, the Provider will adjust the pending payment according to the number of hours finally served:

More hours than agreed: the pending amount will be adjusted applying the price scale criterion (ITEM "Price Scale")
Fewer hours than agreed: the pending amount will be adjusted by applying the price scale criterion (ITEM "Price Scale")


6. PRICE SCALE

Depending on the hours of service contracted, discounts will be applied in favor of the client using a price criterion that is inversely proportional to the hours of service provided: the more hours contracted, the lower the price.

Up to 19 total hours: standard price/hour (the price/hour will be detailed in the budget that the Provider sends to the User/Client)
20 to 29 total hours: 10% discount
30 or more total hours: 20% discount

7. CANCELLATION BY THE PROVIDER, "RIGHT OF ADMISSION" AND GOOD PRACTICES

The Provider reserves the right to cancel the service if the User/Client does not behave appropriately and in accordance with good practices as a consumer of the service. Good practices are understood as behavior detailed below:

-Good treatment and respect for the Babysitter
-Do not require the Babysitter to do tasks other than childcare (for example, cleaning the house)
-Do not put in care of the Babysitter a number of children greater than what was agreed in the acceptance of the service

In the event that the Provider exercises the right to cancel the service, the money for the hours that have not been provided will be returned to the client, always applying the Price Scale criterion.

8. SATISFACTION GUARANTEE

The Service Satisfaction Guarantee consists of replacing the Babysitter with another of the same profile, and is used in the following cases:

8.1. If, by any reason, the User/Client wishes to change the Babysitter, they have the right to do so without giving explanations and the Provider undertakes to send another Babysitter with the same profile as a replacement, at no added economic cost to the User/Client. However, this right may be exercised under the condition of having tested the Babysitter for at least 8 hours. Said number of hours may have been performed in a single service, or divided into two, three or more services. The reason for this requirement is that sometimes children find it difficult to adapt to the new Babysitter. The reasons for this difficulty of adaptation can be several: the children come to a different place far from home, in an unknown environment, with a change in routine, perhaps also with a change in schedule, and in that situation they stay under the care of an unknown person, sometimes without their parents who go out to dinner, etc... Despite the fact that the Babysitter staff is very professional and tries their best to establish that trust with the child, on some occasions that trust is not obtained in two or three hours and it takes more time.

8.2 If the Babysitter is unable to continue for personal, health or any other reason, the Provider undertakes to send another Babysitter with the same profile as a replacement, at no additional economic cost to the User/Client.

9. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The Provider and the User/Client agree to submit any controversy that may arise from the provision of the services object of these General Conditions, to the Courts and Tribunals of the Provider's domicile.

10. SAFETY AND PROTECTION OF BUYERS

Payments for services at canguromenorca.com are made through three options:

1. By credit/debit card through Redsys (CAIXABANK Official Payment Channel)
2. Bank Transfer
3. Bizum

All of them have all the data transfer encryption and security systems, so the User/Client will enjoy the protection of these channels at all times.